What happens when the 15-day trial ends?
The agent stops replying — but your messages and leads go nowhere, they keep being recorded and stay visible in your panel. If you want to carry on, write to support@dbascale.com and we will set it up.
Can I take just one agent?
Yes, and that is exactly how it is meant to work. Most businesses start with the first agent and add a second when the work grows. There is no obligation to take all three at once.
How many months is the contract?
There is no contract. The pay is monthly — stop the agent whenever you don't want it. No notice period, no penalty.
If the price goes up later, does it affect me?
No. Whatever rate you take today stays yours for good. A higher price only applies to new customers.
Is there a separate WhatsApp cost?
Once a customer messages you, you can talk as much as you like for the next 24 hours — Meta does not charge for that, and that is where the agent does its work. To reach out on your own outside that window you need a Meta-approved template, and there is a small per-message charge. We explain this clearly at the time of sale.
Is there a limit on the number of conversations?
No limit on reasonable use. If one business's usage grows unusually, we talk to you first — we never quietly raise the bill.
How do I pay?
Before the trial ends our team talks to you and arranges it. Right now we are handling the first customers ourselves, which means a person speaks to every one of them.
Who owns the leads and the customer numbers?
Entirely yours. They sit in your panel, you can export them any time, and we do not give them to anyone else.