You (or your team) can step in at any time and reply yourself by typing — the moment you do, AI goes quiet automatically, so the two of you never reply at once.
There's a text box right on the lead-detail page in the panel — you send a reply from there, directly from your own business number. The moment you send it, AI goes quiet for that customer — the two of you never reply at the same time.
After a while, automatically — or the moment you switch it back on yourself — AI starts replying again. You don't have to keep handling it forever. The entire conversation (both AI's and yours) shows up in the same chat, so context is never lost.
Try it yourself.
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