Once you give your information (PDF, Word, Excel, website, or typed text) in the Knowledge section of the panel, the agent reads exactly that and gives customers accurate answers — it never makes anything up on its own.
PDF, Word (.docx), Excel (.xlsx), PowerPoint (.pptx), plain text — each file up to 10MB. And if you give us your website, we read it and pull in the information automatically, no need to type it out separately.
This information isn't "taught" to the AI — for every customer message, only the matching part is used, just for that reply. So the moment you change or remove something, the answer changes instantly too — no need to "retrain" anything.
How many documents — or how much storage — you can keep depends on how many agents you've hired: with no agent hired, 3 documents/20MB; with one or two agents, 30 documents/500MB; with all three agents, 100 documents/2000MB.
You can tie a document to a specific project or service — so when a customer asks about that particular project, only the right documents get used.
Start a Trial and add your first document right now.
Start freeDid this answer your question?